PrimeKitchen

At PrimeKitchen, we offer safe, secure, and convenient payment options to ensure a smooth shopping experience for all customers. By placing an order, you agree to the terms mentioned in this Payment Policy.

💳 1. Accepted Payment Methods
We currently accept the following payment methods:
Prepaid Options
Debit Cards
Credit Cards
UPI
Net Banking
Wallets (PhonePe, Paytm, Google Pay, etc.)
Cash on Delivery (COD)
COD is available on selected pin-codes

🔐 2. 100% Secure Payments
All payments made on PrimeKitchen are protected through:
Encrypted payment gateways
Secure SSL certificate
PCI-DSS compliant systems
Your payment details are never stored on our servers.

🧾 3. Prepaid Order Benefits
Customers choosing prepaid payment enjoy:
Faster order processing
Priority shipping
Zero risk of order cancellation due to verification
Extra discounts (when available)

🚫 4. COD Terms & Conditions
COD availability depends on your location
Refusing COD parcels repeatedly may result in COD restrictions
Provide correct address & active phone number for successful delivery

🔄 5. Payment Confirmation
Once your payment is completed:
You will receive an order confirmation email/SMS
Prepaid orders are processed instantly
COD orders require address verification if needed

💰 6. Refund for Cancelled or Returned Orders
Refund rules:
Prepaid order refund → back to same payment method
COD order refund → via UPI or bank transfer
Refunds take 3–7 business days after approval

❌ 7. Failed Transactions
If a payment fails:
Amount (if debited) will be auto-refunded by your bank within 3–5 working days
You may retry placing the order after ensuring stable internet connection
If the issue continues, contact us anytime.

📞 8. Contact for Payment Issues
If you face any payment-related issues, feel free to contact our support team:
📧 support@primekitchen.com